By clicking "Accept", you agree to our use of cookies.
View our Cookie PolicyYour rights and protections when using aclue
As a consumer using aclue's services, you are protected by comprehensive consumer rights under UK law (Consumer Rights Act 2015) and EU consumer protection directives. These rights ensure you receive fair treatment and quality service.
Right to service with reasonable care and skill
Free repair or refund if service doesn't meet standards
14-day cooling-off period for distance contracts
Protection against unfair contract terms
The Consumer Rights Act 2015 provides comprehensive protection for consumers in the UK. Here's how these rights apply to your use of aclue:
aclue must provide its recommendation service with reasonable care and skill, matching the description provided and being fit for purpose.
If our service doesn't meet the required standards, you have the right to:
Before you start using our service, we must provide clear information about:
All contract terms must be transparent and fair. Any terms that create significant imbalance between our rights and yours may be deemed unfair and unenforceable.
For users in the European Union, additional consumer protection rights apply under EU Consumer Rights Directive and related legislation:
You have 14 days to withdraw from any contract for digital services without giving a reason. This period starts from the day the contract is concluded.
Digital services must conform to the contract and be fit for purpose. If they don't, you're entitled to:
EU consumers have access to alternative dispute resolution mechanisms, including the Online Dispute Resolution (ODR) platform provided by the European Commission.
We commit to providing high-quality service that meets professional standards. Here's what you can expect from aclue:
If we fail to meet these standards, you may be entitled to service credits, remedial action, or in severe cases, contract termination and refund.
You have the right to clear, accurate pricing information and fair payment terms.
aclue's core recommendation service is provided free of charge. You will never be charged for basic functionality.
If we introduce premium features in the future:
While we earn commission from affiliate links, this never affects the price you pay. You have the right to:
You have comprehensive rights to cancel or terminate your use of aclue services.
You can delete your account at any time for any reason:
If you're unsatisfied with our service:
EU users have 14 days to withdraw from any paid services without reason:
"I hereby give notice that I withdraw from my contract for the following service: [service name], ordered on [date], your name, your address, your signature, date."
We're committed to resolving any issues quickly and fairly. Here's how our complaint process works:
If not resolved within 8 weeks or you're unsatisfied:
If still unresolved, you can access:
Independent organisations that can provide advice and support for consumer issues:
Contact your country's consumer protection authority for local support and advice
These consumer rights exist independently of and in addition to the terms in ourTerms and Conditions. Where there's any conflict, your statutory consumer rights take precedence.
Last updated: 15 December 2025